Question 1

What exactly does Team Phun do?

Accepted Answer

We're your brand's secret weapon for all things promotional. From custom apparel and merch to event activations and fulfillment - we handle everything end-to-end. Think of us as your one-stop shop for making your brand unforgettable. Design it. Curate it. Activate it. Distribute it. Store it. That's the Phun way.

Question 2

Where is Team Phun located?

Accepted Answer

We're Bi-Coastal, baby! Our San Diego showroom and warehouse is at 8530 Production Ave Suite B, San Diego, CA 92121 (call us at 619-491-7822). Our Charleston location is at 2157 Rich St, Suite 601, North Charleston, SC 29405. Two coasts means faster shipping and better coverage for brands nationwide.

Question 3

What makes Team Phun different from other promo companies?

Accepted Answer

Most promo companies are order-takers. We're brand builders. We don't just slap your logo on stuff - we create strategic merchandise programs that actually move the needle. Plus, we handle everything in-house: design, sourcing, decoration, kitting, fulfillment, and storage. No middlemen, no finger-pointing, no excuses.

Question 4

What industries do you work with?

Accepted Answer

If you have a brand, we can help. We've worked with tech startups, Fortune 500 companies, healthcare organizations, universities, nonprofits, breweries, surf shops, and everything in between. Our sweet spot? Companies doing $5M-$500M who want merchandise that actually represents their brand - not generic junk.

Question 5

Do you work with small businesses or just big companies?

Accepted Answer

We work with brands of all sizes. Whether you're a 10-person startup needing welcome kits or a global enterprise rolling out a rebrand - we've got you. That said, we're not the cheapest option for one-off orders of 12 t-shirts. Our strength is building ongoing merchandise programs that scale with your brand.

Question 6

Can I visit your showroom?

Accepted Answer

Absolutely! We love showing off. Schedule a visit to our San Diego or Charleston showroom and we'll walk you through samples, discuss your project, and maybe grab a coffee. It's the best way to see the quality firsthand and brainstorm ideas. Just give us a heads up so we can roll out the yellow carpet.

Question 7

What's your process?

Accepted Answer

Our process is an end-to-end approach to branded merchandise. It's five pillars working together: Design (we create it), Curate (we find it), Activate (we launch it), Distribute (we ship it), and Store (we manage it). Most companies only do one or two of these. We do all five, seamlessly.

Question 8

Do you have a minimum project size?

Accepted Answer

We don't have a hard minimum, but we're built for programs, not one-offs. If you need 50 custom hats for a one-time event, we can help. But where we really shine is ongoing partnerships - quarterly swag drops, new hire kits, event merchandise programs. That's where the magic happens.

Question 9

How do I get started with Team Phun?

Accepted Answer

Easy! Start a project on our website, book a 15-minute mockup session, or just give us a call. We'll learn about your brand, your goals, and your timeline - then put together a custom proposal. No pressure, no hard sells. Just good conversation about how to make your brand look incredible.

Question 10

What's your company history?

Accepted Answer

Team Phun was born from a simple frustration: promotional products shouldn't suck. We started with a mission to bring creativity, quality, and actual strategy to an industry drowning in cheap pens and forgettable tchotchkes. Today, we're a Bi-Coastal operation helping brands nationwide make lasting impressions.

Question 11

Are you a promotional products distributor?

Accepted Answer

Technically yes, but that's like calling a chef a 'food heater.' We're a full-service brand merchandise partner. We have access to thousands of products through our supplier network, but we also do custom manufacturing, in-house decoration, warehousing, fulfillment, and strategic consulting. We're the whole package.

Question 12

Do you offer consultations?

Accepted Answer

Yes! We offer free 15-minute mockup sessions where we'll create custom product mockups for your brand - no obligation. It's the fastest way to see what's possible. For larger programs, we do deep-dive strategy sessions to map out your entire merchandise ecosystem.

Question 13

Do you offer design services?

Accepted Answer

100%. Our in-house design team handles everything from logo creation and mockups to full creative campaigns. Whether you need your existing logo adapted for embroidery or a complete merchandise line designed from scratch - we've got the creative chops to make it happen.

Question 14

What file formats do you need for my logo?

Accepted Answer

Vector files are king - AI, EPS, or PDF preferred. These scale infinitely without losing quality. We can work with high-res PNGs or JPGs in a pinch, but vector files give us the most flexibility for different decoration methods. Not sure what you have? Send it over and we'll let you know.

Question 15

Can you help if my logo isn't print-ready?

Accepted Answer

That's literally what our Free Art Checkup is for. Send us your files and we'll review them, identify any issues, and recommend fixes. We can also recreate or vectorize logos if needed. Don't let bad art files hold your brand back - we'll get you sorted.

Question 16

What's the difference between RGB and CMYK?

Accepted Answer

RGB is for screens (websites, digital). CMYK is for print. Pantone is for exact color matching on merchandise. When your logo looks different on a shirt than on your website, this is usually why. We'll help you nail down your brand colors across all mediums so everything looks consistent.

Question 17

Do you create custom artwork or just use my logo?

Accepted Answer

Both! We can take your existing logo and create product-specific treatments, or we can design completely custom artwork for campaigns, events, or product lines. Want a vintage-style design for your company retreat? A bold graphic for your sales team? We'll make it happen.

Question 18

How many mockups do you provide?

Accepted Answer

For our 15-minute mockup sessions, we typically create 3-5 product mockups to get the conversation started. For full projects, we provide as many mockups as needed until you're thrilled with the direction. We don't charge extra for revisions - we want you to love it.

Question 19

Can you match my exact brand colors?

Accepted Answer

Yes! We use Pantone color matching to ensure your brand colors are accurate across all products. Whether it's screen printing, embroidery, or full-color digital printing - we'll dial in your colors so everything looks cohesive and on-brand.

Question 20

What decoration methods do you offer?

Accepted Answer

All of them. Screen printing, embroidery, heat transfer, sublimation, laser engraving, debossing, pad printing, digital printing - you name it. The right method depends on the product, quantity, and desired look. We'll recommend the best approach for your specific project.

Question 21

Can you create designs for specific events or campaigns?

Accepted Answer

Absolutely. Event-specific merch is one of our specialties. Whether it's a product launch, trade show, company retreat, or holiday campaign - we'll create custom designs that capture the moment and give people something worth keeping.

Question 22

Do you offer brand guidelines consultation?

Accepted Answer

Yes! If your brand guidelines are outdated, incomplete, or nonexistent - we can help. We'll review your current assets and recommend updates to ensure your merchandise program is consistent with your overall brand identity. Strong guidelines = stronger merch.

Question 23

How long does the design process take?

Accepted Answer

Initial mockups typically take 1-2 business days. Full design projects vary based on complexity - a simple logo placement might be same-day, while a custom illustration could take a week. We'll give you a timeline upfront and keep you updated throughout.

Question 24

Can you design packaging and unboxing experiences?

Accepted Answer

Oh yes. The unboxing moment is prime real estate for brand impressions. We design custom boxes, tissue paper, stickers, thank-you cards, and complete kitting experiences that make recipients feel special. First impressions matter - let's make yours memorable.

Question 25

What products can you source?

Accepted Answer

If it exists and can be branded, we can probably get it. Apparel, drinkware, bags, tech accessories, office supplies, outdoor gear, wellness products, sustainable items, food gifts, custom manufacturing - our supplier network is massive. Have something specific in mind? Ask us.

Question 26

Do you offer sustainable or eco-friendly products?

Accepted Answer

Absolutely. Sustainability isn't just a buzzword for us - it's a priority. We offer recycled materials, organic cotton, bamboo products, ocean-bound plastics, and items from certified B-Corps. Want to reduce your brand's environmental footprint? We'll help you find options that align with your values.

Question 27

Can you source products I've seen elsewhere?

Accepted Answer

Usually, yes. Send us a photo or link and we'll track it down or find something comparable. We have access to thousands of suppliers and can often source the exact item you're looking for - sometimes at better pricing than you'd find on your own.

Question 28

Do you offer custom manufacturing?

Accepted Answer

Yes! For unique products or large quantities, we can do full custom manufacturing. Custom shapes, custom materials, custom everything. This is ideal for brands wanting something truly one-of-a-kind that can't be found in standard catalogs.

Question 29

What's your process for recommending products?

Accepted Answer

We start by understanding your goals, audience, budget, and timeline. Then we curate a selection of products that fit - not a generic catalog dump, but thoughtful recommendations based on what will actually resonate with your recipients. Quality over quantity, always.

Question 30

Do you offer product samples before ordering?

Accepted Answer

Yes! For most products, we can get samples so you can see and feel the quality before committing to a full order. Some samples are free, others have a small fee that's typically credited back when you place your order. It's worth it for peace of mind.

Question 31

Can you source products from specific countries?

Accepted Answer

We can source from various regions depending on your needs. Want USA-made products? We've got options. Need something manufactured overseas for cost efficiency? We can do that too. We'll be transparent about origin and help you make the right choice for your brand.

Question 32

What's trending in promotional products right now?

Accepted Answer

Sustainable products are huge - recycled materials, reusable items, eco-conscious packaging. Tech accessories remain popular, especially wireless chargers and quality earbuds. Premium drinkware never goes out of style. And comfort items like quality hoodies and blankets are having a moment. Want specifics? Check out our Swag Intel Pack.

Question 33

Do you offer food and beverage gifts?

Accepted Answer

Yes! Gourmet snacks, coffee, chocolate, wine accessories, custom candy - food gifts are great for client appreciation and holiday programs. We can create custom gift boxes that combine food items with branded merchandise for a complete experience.

Question 34

Can you match products to my brand aesthetic?

Accepted Answer

That's the goal. We don't just find products - we curate collections that feel cohesive with your brand identity. Minimalist tech brand? We'll find sleek, modern items. Outdoor adventure company? Rugged, functional gear. Your merch should feel like an extension of your brand.

Question 35

What's the quality like on promotional products?

Accepted Answer

It varies wildly in this industry - which is why we're selective. We don't push cheap junk just because it has a low price point. We focus on products people will actually use and keep. Better to give one quality item than five forgettable ones.

Question 36

Do you offer retail-quality merchandise?

Accepted Answer

Yes! We specialize in merch that people would actually buy - not just accept because it's free. Retail-quality apparel, premium drinkware, name-brand items. When your swag is good enough to sell, it's good enough to represent your brand.

Question 37

What does 'Activate' mean in your process?

Accepted Answer

Activate is where your merchandise comes to life. It's the strategic deployment of your branded products - event activations, launch campaigns, employee programs, trade show presence. It's not just about having stuff; it's about using it to create moments and drive results.

Question 38

Do you help with trade show merchandise?

Accepted Answer

Trade shows are our jam. We'll help you create a booth presence that stops traffic - from giveaways that draw crowds to premium items for qualified leads. We can also handle on-site fulfillment and shipping so you're not lugging boxes home.

Question 39

Can you create new hire welcome kits?

Accepted Answer

Welcome kits are one of our most popular programs. We'll design a complete onboarding experience - apparel, tech accessories, office supplies, snacks, a personalized welcome card - all beautifully packaged and shipped directly to new hires. First day magic, delivered.

Question 40

Do you offer employee recognition programs?

Accepted Answer

Yes! From milestone awards to spot recognition gifts, we help companies celebrate their people. We can create tiered reward systems, anniversary packages, and achievement gifts that make employees feel valued. Happy employees = better brand ambassadors.

Question 41

Can you help with product launch merchandise?

Accepted Answer

Product launches deserve special merch. We'll create custom items that build buzz, reward early adopters, and give your sales team something tangible to share. Limited edition items, influencer kits, press packages - we've done it all.

Question 42

Do you handle event kitting and assembly?

Accepted Answer

Kitting is one of our superpowers. We assemble gift boxes, swag bags, welcome kits, and event packages in our warehouse - then ship them wherever they need to go. No more stuffing bags in your conference room at midnight. We've got you.

Question 43

Can you create client appreciation gifts?

Accepted Answer

Client gifts are an art form. We'll help you create memorable packages that strengthen relationships - from holiday gifts to project completion celebrations. The key is thoughtfulness over expense. A well-curated gift beats a generic fruit basket every time.

Question 44

Do you offer seasonal or holiday merchandise programs?

Accepted Answer

Holiday programs are huge for us. We start planning Q4 gifts in late summer to ensure the best selection and pricing. Whether it's end-of-year client gifts, employee appreciation, or New Year kickoff kits - we'll make your brand shine during the busiest season.

Question 45

Can you help with influencer or PR packages?

Accepted Answer

Influencer unboxing moments can make or break a campaign. We create share-worthy packages designed for social media - beautiful presentation, quality products, and that 'wow' factor that gets people posting. Your brand deserves to go viral for the right reasons.

Question 46

Do you create merchandise for virtual events?

Accepted Answer

Virtual events need physical touchpoints. We'll ship swag boxes to attendees before your event, creating excitement and engagement even through screens. Branded backgrounds, snack boxes, event-specific merch - we'll make your virtual event feel real.

Question 47

Can you handle large-scale rollouts?

Accepted Answer

We're built for scale. Whether you're outfitting 100 employees or 10,000 event attendees, our warehouse and fulfillment operations can handle it. We've managed nationwide rollouts, global shipping programs, and everything in between.

Question 48

Do you offer pop-up shop or retail activation support?

Accepted Answer

Pop-ups and retail activations are exciting territory. We can help with merchandise selection, inventory management, point-of-sale materials, and even staffing recommendations. Turn your brand into an experience people remember.

Question 49

How does shipping work?

Accepted Answer

We handle all shipping logistics. Orders can ship to a single location, multiple addresses, or directly to individual recipients. We use major carriers (UPS, FedEx, USPS) and select the best option based on your timeline and budget. Tracking is provided for every shipment.

Question 50

Can you ship directly to individual recipients?

Accepted Answer

Yes! This is one of our most popular services. Give us a list of names and addresses, and we'll ship directly to each person. Perfect for remote teams, event attendees, or client gifts. No more playing shipping coordinator from your desk.

Question 51

What are your shipping rates?

Accepted Answer

Shipping costs depend on weight, destination, and speed. We pass through carrier rates without markup and always look for the most cost-effective option. For large programs, we can often negotiate better rates. We'll provide shipping estimates upfront so there are no surprises.

Question 52

Do you offer expedited shipping?

Accepted Answer

Absolutely. When deadlines are tight, we can expedite production and shipping. Rush fees may apply, but we'll move mountains to hit your date. Just let us know your deadline upfront so we can plan accordingly.

Question 53

Can you ship internationally?

Accepted Answer

Yes! We ship worldwide. International orders require additional lead time for customs clearance, and duties/taxes are typically the recipient's responsibility. We'll guide you through the process and provide accurate timelines for global shipments.

Question 54

Do you provide tracking information?

Accepted Answer

Every shipment includes tracking. You'll receive tracking numbers as soon as orders ship, and we can provide consolidated tracking reports for large programs. We keep you informed every step of the way.

Question 55

What's your on-time delivery rate?

Accepted Answer

We hit our delivery dates over 98% of the time. When we commit to a date, we treat it as a promise. We build in buffer time and have contingency plans for the unexpected. If something threatens your deadline, you'll know immediately.

Question 56

Can you handle drop shipping?

Accepted Answer

Yes! We can ship directly from our warehouse to your customers or recipients without your involvement. This is great for e-commerce fulfillment, redemption programs, or ongoing distribution needs. Your brand, our logistics.

Question 57

Do you offer blind shipping?

Accepted Answer

Absolutely. We can ship without any Team Phun branding - your recipients will only see your brand. This is standard for client gifts, retail fulfillment, and any situation where you want the focus entirely on your brand.

Question 58

What happens if a package is lost or damaged?

Accepted Answer

We file claims immediately and work to resolve issues fast. For lost packages, we'll reship or refund. For damaged items, we'll replace them. We stand behind our shipments and won't leave you hanging if something goes wrong.

Question 59

Can you coordinate shipments to multiple locations?

Accepted Answer

Multi-location shipping is our specialty. Whether it's 5 offices or 500 addresses, we'll coordinate everything. We can stagger shipments, hit specific delivery windows, and provide consolidated reporting. Complex logistics made simple.

Question 60

Do you offer same-day shipping?

Accepted Answer

For items in stock at our warehouse, same-day shipping is possible if orders are placed by noon. This is great for urgent needs or last-minute additions. Rush fees may apply, but we'll make it happen when it matters.

Question 61

What does 'Store' mean in your process?

Accepted Answer

Store is about inventory management and ongoing fulfillment. We warehouse your branded merchandise, manage stock levels, and fulfill orders on demand. It's the difference between scrambling for every order and having a well-oiled merchandise machine.

Question 62

Do you offer warehousing services?

Accepted Answer

Yes! Our San Diego and Charleston facilities offer secure, climate-controlled storage for your branded inventory. We'll receive, store, and ship your merchandise as needed. It's like having your own warehouse without the overhead.

Question 63

How does inventory management work?

Accepted Answer

We track every item carefully. You'll have access to inventory levels, can set reorder alerts, and see fulfillment history. When stock runs low, we'll notify you and can even auto-reorder to prevent stockouts. Full visibility, zero guesswork.

Question 64

Can you create an online company store?

Accepted Answer

Yes! We build custom online stores where employees, clients, or customers can order branded merchandise. You control who has access, what's available, and whether items are free, subsidized, or full price. Your brand, your rules.

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